Professional services

DLP Assured have a range of professional services designed to help clients  implement solutions in a timely and cost-effective manner.

DLP Configuration and Installation service

This on-site professional service accelerates the adoption and proficiency of your solution by combining installation and training services. The DLP installation service is tailored to meet specific customer requirements but typically consists of:

• A pre-flight check to design an implementation plan, review technical specifications, assess user requirements and facilitate installation
  
  
• On-site installation that assures appropriate deployment, fine tune configuration settings
  
  
• On-site guided product tour to establish product familiarity and further customise the solution based on individual client requirements
  
  
• On-site training covering key features, daily operation and system maintenance
  
  
• Post-service remote review up and Q&A session

DLP Training services

This training service expedites knowledge transfer to client staff regarding product features , benefits and operation. The service typically includes:

• An overview of the product, how it works and deployment considerations
  
  
• A guided product tour covering installation, configuration, and key features
  
  
• Typical daily system operation e.g.  dashboard, search, alerts, reports, and rules
  
  
• Detailed review of monitoring and control policies and custom reports
  
  
• Advanced product topics e.g. directory integration, rules and maintenance
  
  
• Post-service remote Q&A session
  
  
• available as a onsite  classroom or via remote web service

Support Services

DLP  provide a full range of advanced services designed to assist customers to achieve maximum benefit from product deployment including:

• Telephone support - UK based 24 x 7 x 365 customer telephone support
  
  
• Proof of Concept assistance – DLP offers a Proof of Concept  facility for all system deployments. The solution will be installed either onsite or remotely to enable the client to evaluate the product to determine if it meets their needs.